A 99.9% Server Uptime
Our shared hosting platform is based on a stable, first–class hardware architecture and a significantly tweaked Linux variation. Thus, regardless of what your web site is, or how many website visitors you’ve got, or even if there is a denial–of–service attack, our hosting servers will remain up and running and your websites will stay online.
All Linux shared hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on top–hole hardware fabricated by Juniper. On top of that, on each single router, we have set up a firewall with an intricate algorithm with the intention to sift all questionable requests.
This way, in all our datacenters – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe as well as in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to curtail all possible risks with our cloud hosting plans and despite the fact that we provide first–class customer support, there are times when the client simply isn’t satisfied with what we are offering. Or he has to switch to a more powerful hosting service, like a virtual private server or even a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not pleased, we will give you a reimbursement.
24/7 Technical Support
In case you manage a web hosting company, your support engineers are of major importance. That is why we have diligently handpicked a very qualified team of techs, each with many years of practice behind his back. Thanks to them, our company offers 24x7 support with all our hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All questions are answered within 1 hour and our average ticket response time is well under twenty minutes!