Technical Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be responded to in maximum sixty minutes after the support ticket or e–mail is submitted. If your issue calls for additional assistance from an admin, we will forward the ticket or the e–mail to the person in charge and will leave a comment to inform you that more time will be required for finding a solution. If you make use of the Administration Services package, all of the server management tasks included there will be completed whenever you want.
A Premium–Quality Customer Care Service
Our client support staff will be online for you 24–7–365 should you require assistance while working with the Control Panel or with any of the apps that we pre–install on your behalf on the dedicated server. And if you require help with the standard admin tasks on your dedicated web hosting server, you can order the Administration Services package, which includes data backup hard disk storage space, OS updates every week, troubleshooting and software installation procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
We have equipped our Control Panel with an elaborate knowledge base, which includes exhaustive explanations of its features and functionalities. Besides, we have filmed detailed video tutorials that will further explain to you how to carry out a given task or solve a regularly encountered issue. The how–to articles and the tutorial video clips are easily accessible from every Control Panel section via the Videos and Help buttons in the top right corner.