1 hour ticket response
We are devoted to giving a swift and accurate reply to every customer support ticket posted by a client. Our experienced support team representatives will review your issue and will think of the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average response time has proved to be 20 minutes.
An Excellent Client Support Service
Our customer care staff members possess considerable experience in the Linux shared hosting sphere and are skillful enough to provide a fast solution to your problem. If, however, the case at hand is not within the competency of a technician, the trouble ticket will be sent to a developer or admin for further investigation.
A User–Friendly Help Center
Built into the Control Panel is an easy–to–browse Help section, which offers you a variety of information sources. You can search through a routinely updated knowledge base offering web hosting account administration articles and website administration articles, check out our instructional video tutorials or take a glance at the F.A.Q. section.