24/7 Customer Support in Shared Hosting
We offer 24/7 billing, customer and tech support for all our Linux shared hosting. Even if you are not our client yet and you have questions, we will give you a hand without delay and provide you with the necessary info, to give you a choice to make the best decision when you get your new web hosting account. We are available at any moment, including holidays and weekends, and we provide you with several means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have several telephone numbers around the world, thus you will be able to call the one which is closer to you. The max response time for the emails and your tickets is one hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for several days to get assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Dedicated Hosting
If you purchase a dedicated server through us, you will be able to get in touch with us anytime using different channels and the max time that you'll need to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the apps which are pre-installed on your server. To contact us about a technical issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you'd like to find out about our web hosting solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in various countries worldwide. In the event that you'd like to receive help with third-party software that you are unable to set up or operate properly, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.