In case you have purchased a web hosting plan and you have some enquiries related to a particular feature/function, or in case you have come across some issue and you need help, you should be able to get in touch with the respective help desk support team. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, because of the fact that the very best way to resolve an issue most often is to open a ticket. This kind of correspondence renders the replies sent by both sides simple to track and permits the support team representatives to escalate the issue in the event that, for example, a sysadmin must interfere. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you will have to use no less than 2 different accounts to contact the help desk staff and to actually administer the hosting space. Incessantly switching from one account to the other can be a bore, not to mention the fact that it requires a lot of time for the majority of web hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting is not separate from the hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you will be able to access it at any specific time with just several clicks, without needing to leave your account. The ticketing system offers a quick-search box, so you can track down practically any trouble ticket that you have already sent, in case you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to tackle a given issue even before you open a ticket. The response time is maximum one hour, which means that you can get timely assistance at any time and in case our help desk staff recommends that you do something inside your hosting account, you can do it immediately without needing to leave the Hepsia Control Panel.