A live chat is one of the methods of communication provided by some website hosting companies as part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical support. This method of contact is quicker than a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a telephone call with an agent. Furthermore, if the trouble that you experience requires some time to be investigated and dealt with, you'll be able to do something else at the same time rather than just waiting, as you would have to do if you call. Also, you can employ a live chat support service totally free as long as you have Internet access even if your website hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we provide live chat support too. You're able to contact us every day, which includes holidays and weekends, and we will give you more details about the Linux shared hosting that we provide in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for solely tech issues you'll need to open a ticket to the technical support, since such issues need additional time to be taken care of, you can still get in touch with us through our live chat for some technical info. For instance, we're able to help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.