One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting include a 60-minute reply time guarantee, which suggests that regardless of what question or problem you may have, we will always be there to lend a hand. Actually, it rarely takes more than half an hour to get an issue resolved or a query answered, and this is valid for both pre-sales and technical matters. Our help desk support team representatives will be at your disposal 24x7, even on public holidays and weekends, which suggests that you’ll always receive prompt assistance. We understand precisely how priceless time can be, so by the time we reply to your e-mail or ticket, we will have probed into the matter and, in case we haven’t solved it, we will supply you with more info on what you have to do on your end, when the case demands this. With our support services, you can rest assured that there will be someone to help you out right away, irrespective of what time of day or night it is.