Should you ever face a problem with your website and be unable to solve it yourself, ask the web hosting company’s client service team to help you bring the site back online. A fast solution would be best, but lots of companies reply within 24 hours or even more, especially if you are doing business with a reseller. Even if the problem can be solved without much effort, your website may not work satisfactorily or may not be available whatsoever for a long span of time, so you may lose potential customers as it’s highly unlikely that anyone would return to an inoperational site. That is why, you should make sure not only that you can touch base with your web hosting company, but also that they can reply and assist you in a well-timed manner. If a software application update doesn’t proceed smoothly or you erase something unintendedly, for instance, the site must be restored swiftly in order to prevent prolonged unavailability.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting include a 60-minute reply time guarantee, which suggests that regardless of what question or problem you may have, we will always be there to lend a hand. Actually, it rarely takes more than half an hour to get an issue resolved or a query answered, and this is valid for both pre-sales and technical matters. Our help desk support team representatives will be at your disposal 24x7, even on public holidays and weekends, which suggests that you’ll always receive prompt assistance. We understand precisely how priceless time can be, so by the time we reply to your e-mail or ticket, we will have probed into the matter and, in case we haven’t solved it, we will supply you with more info on what you have to do on your end, when the case demands this. With our support services, you can rest assured that there will be someone to help you out right away, irrespective of what time of day or night it is.