Learn what web hosting providers mean when they say "phone support".
In the event that you've ever had a shared hosting account in the past or you've dealt with any other type of online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person on the phone than to exchange support tickets or email messages. If you want to know more about a service before you order it or if something small needs to be made, for example, it'll be far easier and a lot faster to do it real-time. When you're able to connect with representatives by phone, it's also very likely that you are working with a real hosting supplier, not a reseller. The level of support that you will get on the phone differs between different suppliers - from standard issues to expert technical support. Usually most providers supply pre-sales assistance and 1st level phone support, while more complex tech matters are resolved via electronic mail and tickets.
Phone Support in Shared Hosting
We believe that having the option to communicate with a live consultant is very important, so we have three support lines all around the world (UK, USA and Australia) and you can get in touch with us on the phone for fourteen hours every day. If you consider getting one of our Linux shared hosting, for example, you have the option to phone us and find out more about our solutions before you order in order to be sure that we meet all of the system requirements for your sites. Following the purchase, you will be able to get in touch with us about any sales and billing issues you may experience, or get any kind of general or basic tech information that you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical matters you'll have to use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of the issue.